Delivery time
The order will be delivered within 1-2 business days by Post NL or DPD within The Netherlands & neighboring countries. International shipments can take up to 6-7 business days. As soon as we have sent the order, you will receive a confirmation from us by e-mail. This contains the DPD or DHL track & trace code. 

Shipping costs
If you order for a total amount of €50 or more, the shipping costs to you in the Netherlands and Belgium are free. For Germany and Luxembourg, shipping is free for orders over €50. Europe €150 or more free and worldwide €200 or more free.

We use the following costs:

- Delivery via DHL or DPD Netherlands: €4.00 per order under €50.
- Delivery via DHL or DPD Belgium: €8.50 per order under €50.
- Delivery via DHL or DPD Germany & Luxembourg: €8.50 ​​per order under €50.
- Delivery via DHL or DPD Europe: €15 per order under €150.
- Other countries: €25 per order under €200.

A shipment outside Europe is also possible. These packages are shipped with Post NL. As soon as you enter the foreign address in the payment screen, the rate for the relevant country is automatically calculated.

Canceled articles
We constantly monitor our online range with the greatest possible care. We depend on several factors for the delivery of your order. In exceptional cases, during the processing of the order, it may appear that the ordered product is no longer in stock or does not meet the quality requirements set by us. In this case, the purchase amount of the item (including shipping costs) will be credited. 

Unused products can be returned within 14 days of receipt, without prior notice.

If you want to return several items (possibly from different orders), you can do so in one package. Important: All return forms must be included. Without these forms, the returns cannot be processed correctly.

The original labels should, if reasonably possible, be attached to the product. We only take back unworn products. Trying on clothes is not considered customary. Be careful with make-up, sharp objects, etc. You are liable for any diminished value of the products resulting from the use of the products that goes beyond what is necessary for the nature, characteristics and operation of the products to establish.

We use the following return costs:

- Returns via DHL or DPD Netherlands: €4.00 per order.
- Returns via DHL or DPD Belgium: €8.50 per order.
- Returns via DHL or DPD Germany: €8.50 per order. 
- Returns via DHL or DPD Europe: €15.00 per order.
- Other countries: €25 per order.

A shipment outside Europe is also possible. These packages are shipped with Fedex Express. As soon as you enter the foreign address in the payment screen, the rate for the relevant country is automatically calculated.

 

• WARRANTY & COMPLAINTS

 

Warranty
We care about our products and do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that entitles you to a warranty claim. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after delivery of the goods. You may have additional rights under Dutch law.

If you discover or should discover a defect in the product, you must contact us within a reasonable time. A reasonable period is in any case two months. Under certain circumstances, a period of more than two months may also be acceptable.
If you contact us in time, we will arrange for a free repair or replacement.

Our Delivery Partners